Privacy Policy

At Express Airport Taxis, we respect the privacy of our customers and website visitors. This policy explains what information we collect, how we use it, and how we keep it safe when you use our website or book an airport transfer with us.

Our business operates from Nantwich and provides airport taxi services for customers travelling to and from major UK airports.

Information We Collect

When you contact us or book a journey, we may collect some basic information so we can arrange your transport properly.

• Your name
• Phone number
• Email address
• Pick-up address
• Drop-off location (such as the airport terminal)
• Date and time of travel
• Flight number for airport pickups
• Number of passengers and luggage details

We only collect information that is necessary to provide the service you requested.

How We Use Your Information

Your information is used only for the purpose of arranging and providing taxi services.

• Confirm your booking
• Contact you about your journey
• Track flight arrival times for airport pickups
• Send booking confirmations or updates
• Improve our service and customer support

We do not sell or rent your personal information to other companies.

Flight Tracking and Journey Details

For airport collections, we may use your flight number to monitor arrival times. This helps our drivers adjust pick-up times if a flight arrives early or is delayed.

This ensures passengers are not charged unnecessarily and drivers arrive at the correct time.

Payment Information

If you pay online or by card, payment details are processed through secure payment providers. Express Airport Taxis does not store full card details on our website or systems.

How We Protect Your Information

• Secure website hosting
• Limited access to customer data
• Using trusted booking and payment systems

Only authorised staff can access booking information when it is needed to manage a journey.

Cookies and Website Data

Our website may use basic cookies to improve the browsing experience. Cookies help us understand how visitors use the website and help pages load correctly.

You can disable cookies in your browser settings if you prefer.

Sharing Information

• With a driver assigned to your journey
• With a payment provider when processing a transaction

Your information is never shared for marketing by third parties.

Your Rights

• Request access to the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information where appropriate

If you wish to make a request, you can contact us directly.

Note: If you have any questions about this privacy policy or how your information is used, you can contact us.